Typically, Domain Name Contacts are of the following types:

• Registrant Contact

• Administrative Contact

• Technical Contact

• Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information and reflect the same immediately in the Whois lookup results of your domain name.

To Modify Contact Details for a Domain Name

1. Login to your Control Panel, search for the domain name whose Contact Details you wish to modify and proceed to the Order Information view. 1

   Note

   • If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

   • For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

   • For Resellers: If the domain name is Locked by Gossimer, you need to get it Unlocked first. Contact us at http://support.gossimer.com.

   • For Resellers: If the domain name is Suspended by either you or Gossimer, it needs to be first Unsuspended, before you can proceed.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

2. Click the Contact Details link to proceed to the Contact Details view.

   Note

   • .CA domain names only have Registrant, Administrative and Technical Contacts. There is no Billing Contact.

   • In case of a .NZ domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .NZ domain name will also display an Administrative Contact and a Technical Contact, which displays the same Contact Details as those of the Registrant Contact.

   Additional Information

   Modifying .US Nexus information

3. Modify the details and click the Save Contact Details button to save the changes.

   You may choose to use the the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use same contact for Administrative, Billing & Technical details checkbox.

   You may choose to apply the modified details to all the domain names using this Contact by selecting the Update all Domain Names currently using this contact (wherever applicable) checkbox.

   Note

   • The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

     • Accented characters in case of the below Contact Types:

       • .EU Contact

       • .CO Contact

       • .CA Contact

       • .DE Contact: This supports the following Latin-1 characters:

         ¡¢£¤¥¦§¨©ª«¬-®¯°±²³´?¶- ¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

       • .ES Contact: This supports all UTF-8 characters.

         Additional Information

         List of UTF-8 Accented Characters

     • Chinese characters in case of .CN Contact (Contact Type).

   • Modifying any information of the Registrant Contact for a .NZ ^{(Anchor: nzaddrules)} domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

   • In case of a .CA ^{(Anchor: caaddrules)} domain name, the following is relevant:

     • A Registrant Contact can be either an Individual or a Company.

       Administrative and Technical Contacts can only be Individuals.

       There is no Billing Contact in a .CA domain name.

     • You can not modify the Registrant Contact's Name of a .CA domain name. If you wish to modify the Registrant Contact Details of your .CA domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

     • Upon Registration and Transfer of a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed.

       Similarly, upon assigning a new Registrant for a .CA domain name, you can not set another Registrant Contact for the same domain name until 60 days have elapsed.

     Additional Information

     .CA Domain Name Rules/Requirements

   • The following list displays the various types of .DE ^{(Anchor: deaddrules)} Contacts listed in our system and how they are displayed in the Whois of .DE domain names: